General Faqs

What is MonctonCares Marketplace?

MonctonCares Marketplace is a multivendor platform that brings together a variety of sellers to offer a wide range of products and services. It provides a convenient and centralized place for buyers to explore and purchase items from different vendors.

How do I create an account on MonctonCares Marketplace?

To create an account, simply click on the "Sign Up" or "Register" button on the homepage. Follow the prompts to enter your details and create a username and password.

How can I become a vendor/seller on MonctonCares Marketplace?

If you're interested in becoming a seller, navigate to the "My Account” section and follow the registration process for vendors. There is a helpful set-up guide to take you through step by step. Please note, your products have to be manually approved by our admin team before they can be available.

What types of products/services can I find on MonctonCares Marketplace?

MonctonCares Marketplace offers a diverse range of products and services from various vendors. You can find anything from handmade crafts and artworks to virtual services, and more.

Is it safe to make purchases on MonctonCares Marketplace?

Yes, MonctonCares Marketplace takes security seriously. All transactions are securely processed, and personal information is protected. For your protection ensure that you only make purchases through the platform directly.

How can I track my orders?

Once you've made a purchase, you can track your orders by logging into your account and visiting the "Order History" section. Here, you'll find details about your current and past orders, including tracking information if available.

How can I contact customer support?
If you have any questions or issues, you can reach out to customer support at the email “Marketplace@MonctonCares.ca “
Can I sell both physical and digital products on MonctonCares Marketplace?

Yes, MonctonCares Marketplace supports the sale of both physical and digital products. Sellers can list a variety of items, from handcrafted goods to downloadable digital content and virtual services.

Are there any fees for selling on MonctonCares Marketplace?

Details about fees and commissions for sellers can be found in the vendor registration or seller dashboard. MonctonCares Marketplace may charge a percentage of each sale or a monthly membership fee for using the platform.

What happens if I receive a defective or incorrect item?

If you encounter any issues with a product, you can contact the seller directly through the "Contact Seller" option on the order details page. Sellers are responsible for addressing concerns related to product quality and accuracy.

Can I customize or personalize products on MonctonCares Marketplace?

Yes, some sellers may offer customization or personalization options for their products. Check the product listings or contact the seller directly to inquire about customization possibilities. Please note only some vendors have the ability to receive messages. 

How do I reset my password if I forget it?

If you forget your password, you can use the "Forgot Password" option on the login page. Follow the instructions to reset your password via the email address associated with your account.

Are there any restrictions on the types of products that can be sold on MonctonCares Marketplace?

While MonctonCares Marketplace aims to provide a diverse range of products, there may be restrictions on certain items. Sellers should adhere to the platform's policies, and prohibited items may be specified in the terms of service.

Are there any restrictions on the geographical location of sellers or buyers?

MonctonCares Marketplace is intended to be used by vendors/buyers in and around Moncton, New Brunswick. Vendors should be located in New Brunswick. 

Can I sell used or second-hand items on MonctonCares Marketplace?

Yes, some sellers may offer used or second-hand items. Check the product descriptions and condition details provided by the seller for information about the item's history and condition.

What steps should I take if I encounter a technical issue on the website?

If you experience technical issues, such as difficulty accessing the website or glitches during the checkout process, you can contact MonctonCares M arketplace's technical support for assistance - Marketplace@monctoncares.ca

Vendor FAQ:

My product status is ‘pending’ - what does this mean?

The team at Moncton Cares is committed to ensuring that only approved products are listed on the platform. Each product has to be manually approved by our admin, this process usually takes less than 72 hours.  Once it has been approved, your product will be made live and the status will change automatically.